CLASS, MEMBERSHIPS & REIKI CANCELLATIONS POLICIES
All students are solely responsible for reading and following our guidelines so everyone can have an enjoyable practice, while we maintain and sustain our community studio. By attending classes and appointments, you agree to all our guidelines and policies.
Please RESERVE your spot from our website online schedule or the Wellness Living mobile app or website (wellnessliving.com), or you may drop in to take a class. Some classes fill faster than others, so it is best to sign up online to secure your spot. If you need to cancel, you should do so at least 2 hours BEFORE that class begins. Please refer to our cancellation and no-show policies for further information (below).
ALL SALES ARE FINAL
It takes a lot to run a studio and provide quality offerings to our students. We try and offer you the best services possible. To do that, please be sure that you're booking the correct service and can attend classes, workshops, and be able to use the membership or services in the specified time allotted. We do not offer refunds of classes, memberships, or workshops purchased. It is your responsibility to read our guidelines before purchasing. Non-use of services is not grounds for a refund.
CLASS AND MEMBERSHIPS CANCELATION POLICIES
CLASS CANCELLATIONS Please note that we do not accept phone class cancellations. Class cancellations can be submitted via email or your Wellness Living mobile app or website. If you have not canceled your class or are a no-show, a no-show fee of $15 will be charged to your card on file. Any class card or single class pass (drop-in) will be forfeited if you do not cancel before 2 hours BEFORE the start of class, but you will not be charged any additional fees.
A No-Show fee occurs when you are signed up for a class and, you guessed it, do not show up OR cancel 2 hours prior. The No-Show fee is $15. Sorry, but we cannot make individual exceptions. Please note, this is aimed to be a preventative measure rather than a penalty. No-shows and no-cancels limit other members from participating in classes and are disruptive to our Member Community.
For the benefit of instructors and students alike, we welcome you to arrive at the studio 15 minutes before every scheduled class. We do not allow any entry into class once the teacher has entered the studio, and class has begun. Doors will be locked at the start of the class. (See Studio Guidelines)
SINGLE CLASS DROP-IN (Members, Non-Members, and Perks Club Guests) / 10 CLASS PASS
If you purchased a single class Drop-In or a 10 Class Pass, a no-show/no cancel will not result in additional charges but will result in the forfeiture of the class fee paid. No additional costs will be charged, but you will not be able to use the class at a later time. A missed class cannot be transferred or used for another date.
WORRY-FREE AUTO-PAY MEMBERSHIPS CANCELLATION
(4x a month The Yogi, the 8x a month The Inspired, the PERK'S CLUB monthly unlimited The Warrior, the three months lump sum The Committed, the six months lump sum The Enlightened, and the yearly lump sum The Elite)
All memberships will auto-renew unless you send an email to cancel. It is your responsibility to stop the automatic payment via email 30 business days BEFORE the date that your monthly membership renews. There are no refunds if a membership cancellation or freeze request has been received after the card is charged.
Send a membership cancellation or freeze request email to email@example.com, 30 business days BEFORE your monthly billing cycle date. Membership cancellations and freezes require 30 business days' notice before the monthly billing date.
PLEASE NOTE A membership cancellation or freeze request sent WITHIN the 30 business day period before your monthly billing date will incur a 37% service charge to cancel or freeze (37% of your total membership fee). To avoid service charges, all cancellation and freeze requests MUST occur 30 business days BEFORE your billing date via email.
All membership cancellations and freeze requests must be received in writing via email to firstname.lastname@example.org. Verbal conversations, text messages, phone calls, and other forms of communication are not acceptable.
But why cancel when you can freeze your membership for up to 60 days at a $10 monthly fee and can attend one class a month free of charge. Also, you may choose to drop down from your current membership to one that suits your schedule better, without penalty or a $30 reactivation fee.
Under no circumstances are date extensions or class credits rollovers granted. Members receive the same number of classes in each billing cycle.
Monthly memberships may not be used by or transferred to, another person.
Please request a cancellation or membership freeze or forward all questions by sending us an email at email@example.com
No rollover or extensions on any style of memberships --no exceptions.
YOGA SERIES CANCELLATION POLICY
1) FULL REFUND CANCELLATION for events and series: up to 10 business days BEFORE event or series starts. (in writing ONLY at firstname.lastname@example.org)
2) REFUND CANCELLATION LESS ADMINISTRATION FEE: up to 9 business days BEFORE event or series starts. (in writing ONLY at email@example.com).
3) Series is non-refundable once started, whether it was attended or not;
PLEASE NOTE: Substituting your place to a friend or family member is not permitted. Any openings in a workshop will be filled from our waiting list.
All workshop sales are final, with no refunds. Arrive early to claim your spot, late admittance (5 mins after start time) is not allowed. Workshops cannot be transferred to other studios, a friend or family member. Please be sure that you can attend before purchasing any workshop classes.
ALL MEMBERSHIPS / CLASS PASS
*Monthly auto-pay memberships have no expiration date and are all auto-renewing each month until cancellation.
*The 10 Class Pass has no expiration date.
PRIVATE SESSION CANCELLATION POLICY
A 24-hour cancellation notice via email at firstname.lastname@example.org is needed before your class. If less than 24 hours' notice is given, we will deduct or charge the session from your account. Please note that we do not accept phone or text cancellations.
REIKI TREATMENT CANCELLATION POLICY
A 24-hour cancellation notice via email at email@example.com is needed before your treatment. If less than 24 hours' notice is given, we will deduct the session from your treatment package or charge your account for your missed appointment if a single treatment was purchased. Please note that we do not accept phone or text cancellations.